How do you get help on Biz Alternative?
Search help articles, ask our AI assistant or contact our team via the help button or /contact.
Updated
Finding answers yourself
Every page has a help button. Use it to search through help articles side by side with your question, or to ask our AI assistant directly. The assistant works in the background—it reads your account data (listings, orders, invoices, claims, notices) so it can explain what's happening with your account, such as why something isn't published yet. It only answers questions and provides information; it cannot alter anything you've set up, and it will never ask for passwords or card details.
Reaching our team
If you need to speak with a person, send a request via the help button or head to /contact. You'll receive an email with a ticket number, and our team will respond by email. Simply reply to that message if you want to add further information. Alternatively, email launch@zinndigital.com directly. Our team is available during office hours Mon-Fri 08:00-20:00 UTC.
About this service
Biz Alternative is run by Zinn Digital® Ltd, based in the United Kingdom.
Questions people ask
- Can the AI assistant change things in my account?
- No. The assistant can read your account to answer questions, but it cannot make changes. It also never requests passwords or payment details.
- How do I contact Biz Alternative's team directly?
- Use the help button or go to /contact to send a request, or email launch@zinndigital.com. You'll get a ticket number and a response by email during office hours Mon-Fri 08:00-20:00 UTC.
- What information can the assistant access?
- When you're signed in, the assistant can see your listings, orders, invoices, claims and notices to explain what's happening in your account.